1. Subscription cancellation
You may cancel a paid plan before its next renewal date. Cancellation prevents future renewal charges; your paid features remain available until the end of the current billing period. Partial billing periods are not prorated unless required by law.
2. Refund window
You may request a refund within 7 calendar days of your first paid purchase if the paid service has not been materially used. Material use includes creating or administering paid exams, receiving paid-tier submissions, using AI grading, or consuming a substantial portion of plan limits.
3. Eligible billing issues
We will investigate duplicate charges, an incorrect amount or currency, a charge made after a properly completed cancellation, and prolonged service failure attributable to Examifo. Approved refunds are returned to the original payment method.
4. Non-refundable items
Renewal charges reported after the 7-day request period, consumed usage, bank or foreign-exchange fees, taxes already remitted where non-recoverable, and accounts suspended for violating our terms are generally non-refundable, except where applicable law requires otherwise.
5. How to request a refund
Email support@examifo.com with your account email, payment date, amount, transaction reference, and reason for the request. Do not send card numbers or banking passwords. We aim to respond within 3 business days.
6. Processing time
Once approved, we initiate the refund promptly. Your bank or payment provider may take 5–10 business days, or longer for some payment methods, to display the credit. That processing time is outside Examifo’s control.